RETURN POLICY

RETURN OF NON-COMPLIANT PRODUCTS

Customers have the right to return non-compliant or defective products. From the moment the Customer detects that the product is non-compliant, he or she has 2 months to inform Dona Kolors about the defect or non-compliance and proceed to return the product to Dona Kolors.

If a Customer returns the product because it is defective or does not comply with the order, return of the product is accepted, purchase price and shipping costs will be refunded by Dona Kolors - plus the return shipping costs (direct costs)- thirty (30) days after the defective product is received by Dona Kolors.

Without prejudice to the above, the Customer also has rights as a consumer under the current applicable regulations about consumer protection.

RETURN OF PRODUCTS FOR ANY OTHER REASON (RIGHT OF REVOCATION)

If a Customer is not satisfied with the purchased goods, whatever the reason may be, the product can be returned within 14 calendar days after the delivery date without any explanation. The Customer can always return a purchased product as long as:

  • The product has not been washed or used in any way
  • The product is complete

Products must be returned in their packaging and with original labels, along with the corresponding return note. Dona Kolors will inspect the returned goods. Purchase price – and shipping costs only if Dona Kolors made a mistake – will be refunded within an approximate time period of 30 days upon receipt of the products’ return note.

EXCHANGE OF PRODUCTS

At the moment products cannot be exchanged. In order to get a product in another color or size, the Customer must return the original item and place a new order via Dona Kolors Website.

RETURN OF GIFTS

In order to return a product that has been received as a gift, the Customer must contact the person who gave him/her the gift and ask him/her to follow the returns procedure. The refund will be issued in the same method of payment as the original payment.

MORE INFORMATION ABOUT REFUNDS

The refund will be issued in the same method of payment as the original payment. With the exception of the case provided in Section 6.2, Dona Kolors will not refund until the item is received and examined in the warehouse. Once the condition of the product is verified, the Customer will be refunded thirty (30) days after receipt of the product by Dona Kolors.

RETURNING A PRODUCT

In order to return an item, you have to access your user account and request the return. You will receive an email with details on how to proceed.

Return costs will de deducted from the refund.

Please, remember that only returns that meet the following requirements will be accepted:

  • Items have not been used or washed in any way.
  • Items are in the same condition as when they were delivered to you and have the original labels.
  • The product is complete (for example, if two elements go together, you must return both of them).
  • All promotional offers must be returned in their entirety.
  • The return form is included in the package to be returned.

If the returned item doesn’t meet these requirements, we will not issue the refund. The item will be returned, and shipping costs will be covered by the customer.